Verify Skyline Automotive
North Little Rock, AR 72118 Insurance Questions

Best Auto Repair, North Little Rock

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501-218-8666 | 8813 MacArthur Drive

INSURANCE QUESTIONS

INSURANCE QUESTIONS, North Little Rock, AR

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 501-218-8666 or make an appointment online!

Skyline Automotive Offers Auto Repair Services You Can Count On!

Provantage
BBB (Better Business Bureau)
ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
BG Products
Car Care Aware

TESTIMONIALS

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Highly recommended.
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Prompt, reasonably priced excellent work.
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Honest and knowledgeable. Does great work
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The best experience ever
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Definitely recommend - especially for European cars. Maciek at Skyline Automotive is a great mechanic - honest and professional. I purchased a Range Rover via an Internet auction and flew into Little Rock from South Carolina to take delivery of it. When I picked it up, it had a transmission leak and the transmission had also been overfilled by the prior owner. I needed to get on the road that day, and was lucky to have found Maciek through a referral by AAA. He quickly diagnosed and repaired the leak even fabricating a clamp that we needed to get me on the road that day. He checked the car over for us to ensure that we could make the 1000 mile drive. Our trip home was uneventful (mechanically speaking) and he even called me the next morning (Saturday) to check in to see if everything was OK. If I lived in Little Rock I would make this shop my regular mechanic.
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Fixes the unfixable! Totally reliable and honest mechanic work.
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This place is the only shop I trust anymore. I have dealt with a lot of shops in NLR and all of them have messed up my vehicles. These guys are not the cheapest but are worth every penny. They even redid the jerry-rigging by other shops. They kept the old parts so I could verify the issues and it runs great now. Even diagnosed codes my cheap reader and other shops couldn't. Highly recommended.
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The owner of this went above and beyond to help me when he didn't have to. My truck ran out of gas right in his parking lot and he didn't hesitate to help me. First,he used two of his 10 gallon containers,2nd.he drove us to a store in his truck and helped me get it started,which is a diesel truck. 3rd. He pumped the air out of the lines and bleed them.